URFC App Support

Need Help?

Our support team is ready to assist you with any questions or issues you may have with the URFC App.

Email: info@urfchapel.org

Phone: +44 7592 172 411

Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)

Frequently Asked Questions

Q: How do I create an account?

A: You can create an account by downloading the app and selecting "Register" on the login screen. Follow the prompts to enter your information and create your account.

Q: I forgot my password. How do I reset it?

A: On the login screen, tap on "Forgot Password?" and enter your email address. You'll receive an email with instructions to reset your password.

Q: How do I register for church events?

A: Navigate to the Events section in the app, select the event you wish to attend, and tap the "Register" button. You'll receive a confirmation once your registration is complete.

Q: How do I set reminders for events?

A: When viewing an event in the Calendar section, tap the bell icon to set a reminder. You can choose to be reminded 5 minutes, 15 minutes, 30 minutes, or 1 hour before the event.

Q: How can I update my profile information?

A: Navigate to the Profile section and tap "Edit Profile". Make your changes and tap "Save" to update your information.

Troubleshooting

App Crashes or Freezes

  1. Ensure your app is updated to the latest version
  2. Restart the app
  3. Restart your device
  4. Check your internet connection
  5. If problems persist, contact our support team

Notification Issues

  1. Check that notifications are enabled in your device settings
  2. Verify that notifications are enabled within the app settings
  3. Ensure you have a stable internet connection
  4. If you still don't receive notifications, please contact support

Calendar Sync Problems

  1. Ensure calendar permissions are enabled in your device settings
  2. Check your internet connection
  3. Try refreshing the calendar by pulling down on the screen
  4. If issues persist, contact our support team

Feature Requests

We're always looking to improve the URFC App! If you have ideas for new features or improvements, please email them to info@urfchapel.org.